What is Fetch?

Fetch is an on-demand package delivery service for residential buildings. We solve the package management problem for property managers and create a valuable amenity for residents.

All packages are sent to our warehouse, and we communicate with residents to coordinate delivery directly to their door!

Where is Fetch available?

Fetch is currently only available in Dallas, TX. Coming soon to your city!

How do I get Fetch at my building?

Tell your building manager about us! We love resident introductions. Contact our VP of Business Development at henry@fetchpackage.com.

How do I sign up for Fetch?

You should receive a welcome e-mail from your building with a registration link. If not, please sign up above!

How will my packages get to me?

Upon registration you will receive your Fetch code (e.g. FTL15) and the applicable Fetch warehouse address. This will be your new shipping address (example below).

Can I receive same-day delivery?

Yes. As long as we receive your package and your desired delivery window before 4PM, we can Fetch your package that night! If we receive your package and desired window before 11:30AM we can deliver during the 12-2PM window.

Can I get my package from the Fetch warehouse?

Yes. You may pick up your package from 10AM-4PM, Monday through Friday and 10AM-2PM on Saturday.

What are the Fetch hours of operations?

We deliver from the hours of 5PM-11PM Monday through Friday and Noon-2PM every day of the week. Our 2-hour delivery windows include 12PM-2PM, 5-7PM, 7-9PM, and 9-11PM.

Can I request a different daytime delivery?

We currently only offer daytime delivery from Noon-2PM, however contact your local Fetch warehouse and we may be able to accommodate special requests. We are here to serve you!

What if I’m not home during my chosen delivery window?

We will leave packages at your doorstep unless you've previously notified us with other instructions. We value the security of your property, so please let us know if you're uncomfortable leaving anything outside your door and we'll take it back to the warehouse!

How long will you hold my package?

We will hold your package for two weeks at no additional charge. After that time, we may return your package to the sender. We will accomodate hold requests for vacations, and we will happily take deliveries before you move in to your property!

How will I recognize a Fetch worker?

All Fetchers will either be wearing a Fetch-branded shirt, hat, or other accessory to identify them within your building. All Fetchers have been background-checked and vetted by Fetch staff.

Can I ship perishables using Fetch?

We accept all packages, including perishable items such as Blue Apron, HelloFresh, etc. Our warehouses are fully air-conditioned, however we do not have cold-storage solutions. As long as you request same-day delivery, these items should be fresh upon delivery.

What about alcohol?

We will sign for packages containing alcohol. Upon delivery, we will require an ID and signature verifying that you’re over 21.

How should I handle urgent deliveries?

If you have an urgent need for a package we recommend coordinating with the sender to accept delivery at your building. We accept all packages, however we cannot guarantee immediate turnaround.

What about Amazon PrimeNow?

Similar to urgent deliveries, if you're going to be home and able to accept the delivery at your door, then we suggest shipping PrimeNow (or normal food deliveries) to your apartment address. These drivers will always communicate directly with you, so there would be no need for building management to accept them on your behalf. Fetch is best used for the majority of e-commerce deliveries that you cannot accept yourself.

What size packages does Fetch accept?

We accept all packages up to 150lbs. Packages below 45lbs will be delivered at no additional cost. Packages weighing between 45-100lbs may incur a $10 surcharge. Packages weighing between 101-150lbs may incur a $20 surcharge.

Should I tip my Fetch delivery driver?

You’re free to tip your driver, however it is not expected. We pay our drivers enough so they do not rely on tips from residents. All tips will be kept by your Fetcher.

How can I contact Fetch?

Please e-mail us at help@fetchpackage.com or call us at 972-861-2837 with any questions, concerns, or feedback!