Cameron South Park Case Study

Allied Orion

ZRS-Management-e1556267286277

community takes back on-site day-to-day operations with fetch

Charlotte community takes back on-site day-to-day operations by introducing fetch as package management solution

“We have been able to provide better customer service and [fetch has] freed up a lot more time to complete daily tasks.”

Nicole Baxter

Allied Orion

0

units

0

packages delivered daily

0

weekly staff hours saved

0%

monthly active usage

0

units

0

packages delivered daily

0

weekly staff hours saved

0%

monthly active usage

Cameron South Park Apartments is conveniently situated within close proximity to Charlotte’s most significant downtown businesses. Receiving around 500 packages a month, this Allied Orion managed community decided to take action when it came to package management as on-site teams noticed the disruption sorting through deliveries had on their day-to-day activities.

the challenge

For the on-site team at Cameron South Park, resident package deliveries meant storage limitations and daily disruption that took them away from leasing.  The ongoing flow of deliveries caused the team to spend 2 hours a day on resident packages and put a pause on important daily operations as they dealt with packages whenever they arrived. “We accepted all packages in the office. Carriers were supposed to deliver to the resident’s doors but that never happened,” property manager Nicole Baxter explains. It was about that time that Baxter’s regional owner introduced her to fetch. 

the right solution for the job

When vetting other solutions, package lockers were taken into consideration for the community, but after weighing all options, fetch became the clear choice. Baxter goes on to say that Cameron South Park, “did not have the space for lockers and if something went wrong they would still have to come to the office. The upfront cost [of fetch] was also a lot cheaper than alternatives.”

Since implementing fetch, Cameron South Park has seen package volume almost double with hardly any issues. “Residents are more willing to order stuff online,” Baxter says.

With residents’ packages being safely delivered directly to their door, the on-site team is completely out of the package management process, giving them more time to focus on the property and residents’ needs. 

Ready to get started?

Indigo Springs Case Study
Phoenix community eliminates package pileup by switching to fetch
Exterior of an apartment pool
Cameron South Park Case Study
Charlotte community takes back on-site day-to-day operations by introducing fetch as package management solution
The Ventana Apartments Case Study
fetch eliminates pandemic pain points associated with package management for denver based community
Exterior Image of Gate Hudson's Community The Say
Gate Hudson Portfolio Case Study
Fetch Lifts Increasing Package Burden
Lantower Westshore Living Case Study
fetch answers package problem by freeing up time and space
Hendrix & Oslo's Community Case Study
Unmatched Service Experiences
Exterior photo taken at night of an apartment building
The Louisa case study
Consistent Direct-to-Door Delivery
an Alexan Enclave case study
Door-to-Door Delivery With No Hassle
an Alta Strand case study
Driving Revenues and Productivity
Scroll to Top