Fetch is an off-site package delivery service for apartment buildings. We solve the package problem for property managers and provide a valuable amenity for residents.
All packages are sent to our warehouse, and we communicate directly with residents to coordinate delivery directly to their door!
Upon registration, you will receive your Fetch code (e.g. ATW7101-100) and the applicable Fetch warehouse address. This will be your new shipping address. Your name, our warehouse address, and your Fetch Code (where you would normally place your unit #) is all you need for your packages to be assigned to your account!
Once we receive your package, we instantly notify you via text and e-mail. You will then be able to go into your account and pick the most convenient day and window for delivery!
Your packages are shipped directly to our secure, climate-controlled warehouses, and then delivered by one of our friendly and background-checked Fetch drivers.
All Fetch drivers will either be wearing a Fetch-branded shirt, hat, or other accessory to identify them within your building. All drivers have been background-checked and vetted by Fetch staff.
We deliver from the hours of 5PM-11PM Monday through Friday and Noon-2PM every day of the week. Our 2-hour delivery windows include 12PM-2PM, 5-7PM, 7-9PM, and 9-11PM.
Our warehouse is open from 9AM-4PM during the week and Saturday from 9AM-3PM. Our warehouses are closed for pick-ups on Sunday.
We love resident introductions! Reach out to us so we can talk to your building manager.
You should receive a welcome e-mail from your building with a registration link. If not, please sign up here.
Your Fetch Code is your unique identifying code that we use to make sure your packages go to the right spot.
You can change the unit number in the “My Account” section when you log in. If you run into any difficulties let us know so we can change it for you!
Any shipments from any major carrier or retailer!
We will sign for packages containing alcohol. Upon delivery, we will require an ID and signature verifying that you’re over 21.
We accept all packages up to 150lbs. If a local retailer offers scheduled delivery we suggest using their service and coordinating a time to be home to accept the package. Please use Fetch for all online orders that are shipped in a box.
You’re free to tip your driver, however, it is not expected. All tips will be kept by your Fetch driver.
Similar to urgent deliveries, if you're going to be home and able to accept the delivery at your door, then we suggest shipping PrimeNow (or on-demand food deliveries) to your apartment address. These drivers will always communicate directly with you, so there would be no need for building management to accept them on your behalf. Fetch is best used for the majority of e-commerce deliveries that you cannot accept yourself.
Yes. You may pick up your package from 9AM-4PM, Monday through Friday and 9AM-3PM on Saturday.
Yes! As long as we receive your package and your desired delivery window before 4PM, we can Fetch your package that night! If we receive your package and desired window before 11:30AM we can deliver during the 12-2PM window.
If you miss the cut-off for same-day delivery don’t hesitate to reach out via e-mail or phone. We will do our best to accommodate last-minute requests!
Please reach out to us or your building staff with any building-specific questions. At select properties we do leave packages at the door, in this case the resident assumes liability.
Feel free to call or email us before your delivery window and we will do our best to make a last minute adjustment.
Very rarely, our notification system may not recognize that a package was delivered. If this is the case send us an e-mail or call and we will be able to confirm delivery and fix the problem.
Sometimes packages are marked delivered even though the carrier is still in possession of the item. Feel free to contact us with the tracking information and we can look into it as soon as possible.
In rare cases of high volume it may take some time to log in all packages.
USPS, per policy, has to marked things attempted or delivered by the end of the day. It is not unusual for them to mark items “attempted” when they were left at their warehouse on accident. We always want to make sure we know exactly where your package is so feel free to send the tracking information and we will look into it right away!
Fetch is currently available in Texas. We are planning for rapid expansion across the country, please reach out to us for more information.
Our friendly Fetch staff takes care of all your resident inquiries. Residents can reach us at firstname.lastname@example.org or call our Help Center with any questions, concerns, or feedback!
We provide bi-weekly updates with information regarding the number of packages received and delivered.
Multiple accounts can be created for each apartment unit. All residents may create their own account for free.
They can set their profile into vacation mode and we can hold the package for as long as needed at no extra charge!
All residents should sign up to prevent packages from becoming unclaimed.