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Find answers to frequently asked questions

frequently asked questions

Yes. USPS will continue delivering to your mailbox. If you want to send sensitive documents, credit cards, etc. to our secure facility, we’re happy to accommodate you. Just let us know.

Because first your package needs to be sent to our secure, climate-controlled fetch facility. That way we can keep it away from the porch pirates. We’ll let you know as soon as it arrives so you can select a delivery window.

You get packages faster. A commercial address, along with our close relationships with major carriers, means we’re able to receive packages much earlier in the day than residential delivery. Getting packages early allows us to deliver them sooner, and it allows our customer experience team to resolve any potential delivery issues quicker.

Additionally, there’s the convenience. Our large facilities are able to store packages for as long as you need. Every facility is climate controlled, and refrigerated storage is available for perishables.

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