how can we help you?

Find answers to frequently asked questions

for community managers

We’ll take care of everything. Residents can reach us at help@fetchpackage.com or text our help center at (972) 861-2837.

Just talk to your account manager and they can get you the resources you need.

Multiple accounts can be created for each unit, and residents can create their own account for free.

We’ll store the resident’s items at our Fetch facility and deliver them when the resident is ready. They just need to schedule delivery through the app for a day and time that they’ll be back home!

All residents should sign up to prevent packages from going unclaimed.

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