how can we help you?

Find answers to frequently asked questions

for community managers

We’ll take care of everything. Residents can reach us at help@fetchpackage.com or text our help center at (972) 861-2837.

Just talk to your account manager and they can get you the resources you need.

Multiple accounts can be created for each unit, and residents can create their own account for free.

They can set their profile to vacation mode and we’ll hold onto any packages as long as necessary at no extra charge.

All residents should sign up to prevent packages from going unclaimed.

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