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Find answers to frequently asked questions

shipping to fetch

If it’s from a major carrier, we accept it. As long as it comes in a box or wrapping—no matter how big or awkward it might be. Furniture, large rugs, tires, we’ve seen it all.

Of course we have a few caveats. No industrial-grade appliances, safes, or generators. We also can’t accept car engines, large palate orders, or unboxed furniture. Contact us at help@fetchpackage.com or (972) 861-2837 if you have any questions.

Of course. As long as it’s addressed to us, our warehouse manager can sign for it.

It’s up to each individual carrier. The carrier may redirect to fetch, attempt to deliver to your door, or return the package to their facility for pickup.

Yes. USPS will continue delivering to your mailbox. If you want to send sensitive documents, credit cards, etc. to our secure facility, we’re happy to accommodate you. Just let us know.

Yes, we do. Upon delivery to your door, we will require an ID and signature verifying that you are over 21.

Yes, we accept subscription food boxes, such as those from HelloFresh, Freshly, and Blue Apron. However, you need to use your physical address for grocery deliveries as well as restaurant delivery services like Uber Eats or Grubhub.

Similar to grocery orders and other on-demand deliveries, Amazon PrimeNow deliveries should go to your physical address.

You’re not required to tip. However, tips are allowed, and if you choose to tip, the fetch driver keeps 100% of it.

Not a problem. We can usually link the package by name if it matches the name on your account, and we’ll check the tracking number to verify.

If you ever need to know why a package hasn’t been linked to your account, send us the tracking number at help@fetchpackage.com and we’ll figure it out.

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