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Multifamily operators with both market rate and student housing communities in their portfolios estimate their student housing properties receive between 30% and 50% more packages. Package management responsibilities consume an inordinate amount of time for onsite teams.

Fetch, the first and only offsite package management solution for apartment communities, today announced a significant update to its driver software platform as the company works toward a fully accessible, transparent business model. Fetch is also investing more into the Preferred Driver Program to recognize and reward its highest performing delivery partners.

The seasonal package surge isn't limited to pre-holiday shopping. In the past two years, Fetch communities have continued to see a higher-than-average number of packages in the first quarter as residents take advantage of their gift cards and returns/exchanges. While multifamily properties likely don't have enough time or space to install physical package solutions to accommodate the seasonal delivery increase, they do have time to implement Fetch. Fetch receives and stores residents' packages offsite and coordinates with residents to schedule direct-to-door delivery, even on the same day.

Reducing operating costs has always been a top priority for property managers and building operators. A proven way to do this is to focus on resident retention. A survey by Avail showed that when residents renew their leases, landlords can save up to $2,500 that would otherwise be allocated toward finding new renters and making updates to units for rent.

"We needed a package management solution that first and foremost improves the resident experience, and also lifts package responsibilities from our team members' shoulders," said Mark-Taylor President John Carlson. "Fetch is the best solution to support our team members while offering residents package delivery service catered to their personal schedules and needs. At Mark-Taylor, we are excited to experience the unique benefits that Fetch will bring to our communities."

Fetch is growing substantially, having delivered over 10 million packages since its founding. In 2021, they spread to six new markets, including Minneapolis, Raleigh-Durham, Palm Beach, Fort Lauderdale, Miami and Nashville. To further highlight the innovative new tech companies addressing particular needs, Built In Austin curated a list of 22 of the city’s startups to watch in 2022. 

Off-site, direct-to-door package management solution keeps pace with e-commerce trends.

Is there an ideal way to deal with residents’ packages? It depends on so many factors. Here’s what works for some property managers and what the experts recommend!

Resort lifestyles continue to inform the broader resident experience of successful senior living communities where design, amenities, and outdoor living are actually helping people stay younger, longer.